Frequently Asked Questions

Managing Your Motley Fool Identity

  1. How do I change my registered email address with the Fool?
  2. How do I change my password?
  3. I have forgotten my password. How do I set a new one?
  4. How do I change my username?
  5. I have forgotten my username. What can I do?
  6. I have forgotten both my username & registered email address! What can I do?
  7. Other people have a username, but I don't. How do I get one?
  8. Other people have a "profile" page. How do I get one?

Q1. How do I change my registered email address with the Fool?

It depends on whether you already have a password, and can log in to the Fool site:

1. If you are a fully-registered member of the Fool site – with a password for your account – you can update your email address by logging in – at https://secure.fool.co.uk/secure/members/login.aspx and going to your My Fool page.

If you then click on the 'Edit Your Account Info' link in the My Account box (at the top left) you'll be taken to an 'Edit your details' page.

You can then update your email address by clicking the 'edit' link after your current email address in the 'Your details' box at the top right of the page.

(You can also reach the email change page by clicking on the 'Customise' link in the menu across the top of any Discussion Boards page, and then clicking on 'E-Mail Address' in the 'Change' box on the left-hand side.)

2. If you don't yet have a password, you'll need to register in order to change your e-mail address.

To set up a completely free Fool account, which enable you to manage all your own details (including updating your e-mail address), please go to

https://secure.fool.co.uk/secure/members/register/

You can use the same email address that you currently use for your newsletter subscription, and simply choose a password and username to go with it.

Once you're fully registered, just follow the instructions in 1., above, to change your email address.

Q2. How do I change my password?

Changing your password regularly is a good idea. If it is worth having a password it is worth the effort of changing it from time to time.

You can change your password by logging in – at https://secure.fool.co.uk/secure/members/login.aspx - and going to your My Fool page.

If you then click on the 'Edit Your Account Info' link in the My Account box (at the top left) you'll be taken to an 'Edit your details' page.

You can then update your password by clicking the 'edit' link after the row of asterisks - ******** - that represent your current password in the 'Your details' box at the top right of the page.

(You can also reach the password change page by clicking on the 'Customise' link in the menu across the top of any Discussion Boards page, and then clicking on 'Password' in the 'Change' box on the left-hand side.)

Q3. I have forgotten my password. How do I set a new one?

On the login page you will see box on the right hand side labeled "Forgotten your details?". Just click on the "You can recover your password or username" link.

You'll now be on a page on which you'll need to enter the email address that's registered to your Fool account.

We'll then send you an email containing a special link, that will take you to a page on which you can set a new password for your account.

Q4. How do I change my username?

You can change your password by logging in – at https://secure.fool.co.uk/secure/members/login.aspx and going to your My Fool page.

If you then click on the 'Edit Your Account Info' link in the My Account box (at the top left) you'll be taken to an 'Edit your details' page.

You can then update your email address by clicking the 'edit' link after your current username in the 'Your details' box at the top right of the page.

(You can also reach the password change page by clicking on the 'Customise' link in the menu across the top of any Discussion Boards page, and then clicking on 'Username' in the 'Change' box on the left-hand side.)

Q5. I have forgotten my username. What can I do?

If you can't remember your Fool username, you can just log in with your registered email address instead.

After you've logged in, you'll be redirected to the Fool's from page, on which it will say "Hello username!" at the top right, where username is – you guessed it! – your username.

Q6. I have forgotten both my username & registered email address! What can I do?

Don't panic, for a start! Just contact us – at Reminder@Fool.co.uk – giving us any clues you can about either your username or the email address you may have used to register, and we'll sort things out.

Q7.Other people have a username, but I don't. How do I get one?

Just go to the Need a user name or want to change your current one? page.

You can also get there by going to your My Fool page - http://my.Fool.co.uk - Then click on the "Edit Your Account Info" link in the "My Account" box at the top left. This will take you to your "Edit your Fool.co.uk account" page.

Now click the "[edit]" link by where it says "USERNAME   None Selected" in the "Your details" box at the top right.

As we now have several million users worldwide, finding a username you like that's still available can be a bit frustrating - all we can advise is a combination of patience and ingenuity!

Q8. Other people have a "profile" page. How do I do I get one?

If you've got a username you already have a profile page! It starts off mostly blank – just your username – but you can add information to it, as you wish. (If you haven't yet got a username, see question 7, above.)

To get to your Profile page, log in to the Fool site, and click on the "DISCUSSION BOARDS" tab in the menu across the top of the page. Then click on the 'Customise' link, underneath the tabs, and finally click on "Personal Profile" in the "View" box, on the left hand side of the page.

You'll now see your profile page as other people see it.

To edit it, just click on the "Edit Your Profile" link at the top left of the page. You can now add information such as what job you do, which schools or colleges you attended, what shares you own, and your favourite things in various categories.

You can also answer questions in an "interview" – just click on the "Go" button alongside Interview Yourself: on your profile (or use the "Interview" link in the "Edit" box on the left-hand side of your "Customise" page). There are lots of different questions available!


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